Property Services Support Manager

St Helier-Jersey, Jersey
Permanent - Full Time
RBS International
Job category
Property Services - Business Strategy & Delivery
Closing date for applications: 05/12/2022

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in Jersey and as such all normal working days must be carried out in Jersey.

Join us as a Facilities Manager

  • Take on a new career challenge and join us in this varied role, where you'll be responsible for maintaining a safe and efficient workplace
  • We’ll look to you to act as a trusted partner and property specialist for a portfolio of properties
  • You’ll be working collaboratively with teams across the bank to deliver improvements in process and customer experiences
  • If you want to work with us in Jersey, and you don't already live here, you'll need to clearly state in your CV that you have the right to live and work in your chosen location to be considered for this role

What you'll do

As a Facilities Manager, you’ll be acting as the building owner accountable for all day-to-day and change activity within the property. You’ll be delivering all facilities services in accordance with approved procedures and standards, as well as making sure that service level targets are achieved in relation to running costs, energy conservation and cost reduction opportunities.

In addition, you’ll be:

  • Acting as the key interface for any projects within the property, ensuring a safe and efficient workplace with planned and reactive maintenance, through the helpdesk and supply partners
  • Understanding what the customer and business thinks and feels by actively reviewing key performance indications, identifying trends and taking timely action to address areas of improvement
  • Maintaining adherence to operating standards, quality processes and managing supplier partner relationships, in order to optimise performance and value for money
  • Developing and maintaining effective relationships with internal, external and supplier stakeholders, enabling positive customer and business outcomes across organisational boundaries
  • Acting as an internal consultant and subject matter expert to our stakeholder network, ensuring compliance with all internal and external regulatory standards, process and controls

The skills you'll need

To succeed in this role, you'll need experience gained in a property related discipline, facilities management or supplier management. You'll ideally hold a professional qualification such as Facilities Management with a minimum standard of level 4, however this is not essential. This is a hybrid role in which we’d expect you to join us in the office at least three days a week

We'll also look to you to bring:

  • The ability to manage stakeholders effectively
  • Knowledge of risk and compliance management practices
  • Experience of delivering successful customer experience and service performance improvement initiatives