Production Analyst

Gurugram, India
Permanent - Full Time
NatWest Group
Job category
Technology Service & Relationship Management - Technology
Closing date for applications: 20/03/2023

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Production Analyst

  • This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
  • We’ll look to you to deliver a critical production management, infrastructure and application support service for relevant platforms and activities
  • Hone your existing analytical skills and advance your career in this exciting, fast-paced role
  • This role is available at associate level

What you'll do

As a Production Analyst, you’ll help provide day-to-day technology-based services and will assist with deploying new, complex applications and architectures across the domain.

We’ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards.

Your role will also involve:

  • Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and deployment to occur
  • Regularly attending the feature teams’ refinement and planning sessions
  • Identifying areas for service improvement by diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback
  • Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, integration and delivery

The skills you'll need

We’re looking for someone with technical knowledge and experience. This will include an understanding of platforms, technology, products and domains. As well as this, you’ll bring experience of working in an Agile or DevOps environment that incorporates continuous delivery and continuous integration.

In addition, you'll need an ITIL certification, along with knowledge of Unix, Oracle, Mainframe, DB2, Microservices, ServiceNow, and Autosys or similar scheduling tools. We'll also expect you to have basic Java debugging and Shell scripting skills.

Furthermore, we’re looking for:

  • Knowledge of industry standard toolsets and processes
  • Experience of using operational principles
  • A capable communicator with the ability to convey complex technical concepts clearly to peers and management level colleagues
  • Good collaboration and stakeholder management skills