Production Support Engineer

Zurich, Switzerland
Permanent - Full Time
NatWest Group
Job category
Technology Service & Relationship Management - Technology

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in Switzerland and as such all normal working days must be carried out in Switzerland.

Join us as a Production Support Engineer

  • You’ll be joining a fast growing Digital Delivery team responsible for Online Banking and other digital solutions across web and mobile channels

  • You’ll support our Development and Business functions to deliver continual service improvement across the entire life cycle

  • This is an exciting opportunity for a successful candidate, join our company as it is transforming its architecture, pushing forward with innovative solutions in various technologies

What you'll do

As a Production Support Engineer your primary focus will be incident recovery and service requests as well as to ensure stability of the systems and provide 2nd and 3rd level support. You’ll liaise closely with developers with a future opportunity to assist with development. You'll be responsible to automate CI/CD, drive and contribute to improve monitoring set up. Additionally, you'll be working with technologies and cloud services, expanding the monitoring of platform components and managing software deployments in a fast paced, scalable, secure and consistent manner.

You’ll also be:

  • Liaising with the Infrastructure & DevOps team to drive support across the platforms (web and mobile) including optimisation of tools and processes and adoption of best practices

  • Driving the strategy to capture KPI and tracking across the entire pipeline. You’ll measure and continuously improve maturity of continuous integration by defining and monitoring metrics

  • Working closely with the Operations team to enhance monitoring solutions, identify and drive automation opportunities across our application components

The skills you'll need

We’re looking for a technically skilled and innovative professional with extensive experience as a Production Support engineer working in a complex and dynamic environment. Additionally, you have an engineering degree or equivalent, preferably in Computer Science. To succeed in this role, you’ll need strong knowledge in Unix/Linux as well as in SQL (Oracle /Postgres) and MQ.

You’ll also demonstrate:

  • Working with APIs (POST, GET etc.)

  • Java debug logs / log collection / Splunk / Graylog

  • ITIL / KPI / KRI knowledge

Would be nice to have:

  • Experience in development languages (Java, C++, Python, C#),

  • Knowledge of Docker / Spring Boot / Microservices

  • Experience in Mobile apps & Web technologies


At NatWest Group, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles.

Who we are

NatWest Services (Switzerland) Ltd is an IT service provider and change enabler for the Wealth Businesses of NatWest Group. Our experienced teams are dedicated, determined and enthusiastic in using their capability and drive for innovation to design, build, maintain and run the delivery of an exceptional and sustainable service to UHNW, High Net Worth and Affluent clients.

The NatWest Group Wealth entities offer its clients a comprehensive range of private banking, wealth planning and investment management services through the Coutts, Private Client Advice & Investment Services (PCAIS) and Premier Banking brands. To anticipate and respond to changing client demand, there is a growing emphasis on delivering a full range of innovative digital services.