Assistant Director

St Helier-Jersey, Jersey
Permanent - Full Time
RBS International
Job category
Consultant Banker & Relationship Management - Customer
Closing date for applications: 27/03/2023

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in Jersey and as such all normal working days must be carried out in Jersey.

Join us as an Assistant Director  

  • We’re looking for someone to manage customer service activities and process instructions and requests
  • You’ll be analysing and interpreting enquiries to determine customer needs and providing them with solutions
  • This is an opportunity to prosper in a supportive and collaborative environment, where we’ll help you to achieve professional qualifications and build upon your existing skills
  • You’ll benefit from flexible working in this role, with a mixture of working up to 3 days per week in our Jersey office, and working from home 
  • If you don’t currently live in Jersey, to be considered for this role you’ll need to specifically state in your CV that you have the right to live and work here 

What you'll do

In this key role, you’ll act as the primary point of contact for clients, processing customer instructions and requests. You’ll be inputting customer information onto our systems accurately and in a timely manner and acting in accordance with regulatory requirements and standards. We’ll look to you to make sure that the correct policies and procedures are followed at all times.

You’ll also be:

  • Preparing client correspondence, including complex credit applications
  • Contributing to the coordination of workflow to deliver client satisfaction
  • Working as part of a unified team and supporting other team members
  • Undertaking training and development in planned processes and activities

The skills you'll need

In this role, you’ll need a broad knowledge of financial products and services and ideally hold a relevant financial qualification. You’ll have meticulous attention to detail and analytical skills with a desire to provide high levels of customer service. If you have an understanding of the private funds market place, clients, products and services, this would also be an advantage.

You’ll also be expected to have:

  • A strong track record of working within a regulated investment or banking advice environment
  • Experience in issue management and resolution, and complaint handling
  • A good level of leadership and influencing skills with the ability to drive and motivate high performing teams
  • Excellent interpersonal and verbal and written communication skills

How we'll reward you

You’ll join on a competitive salary starting from £47,643 - £56,050, depending on experience, and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.