Specialist Advice, Customer

Mortgage Specialist


St Helier-Jersey, Jersey




Full Time


Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in Jersey and as such all normal working days must be carried out in Jersey.

Job description

Join us as a Mortgage Specialist

  • You'll be working in a team of mortgage specialists to make sure that mortgage cases are processed and managed against key targets
  • You’ll play a key part in delivering a seamless client experience, along with maintaining an environment of continuous improvement
  • This is an opportunity to work collaboratively with team leaders and hone your customer service and relationship management skills
  • If you don’t currently live in Jersey you’ll need to specifically state in your CV that you have the right to live and work here to be considered for this role

What you'll do

You’ll resolve mortgage queries efficiently and on time while making sure you always consider the customer. You’ll also be referring any business opportunities to colleagues in other teams, making sure that we collaborate to find the best outcome for our customers. This will be consistent throughout your team as you’ll be mentoring less experienced colleagues through sharing your knowledge and best practice.

You’ll also be:

  • Acting as a trusted adviser to clients, providing guidance about suitable regulated mortgage products
  • Resolving any advice or service complaints in line with policy and agreed timescales
  • Maintaining up-to-date knowledge of the financial markets and economic news

The skills you'll need

We’ll need you to hold a CeMAP qualification, or working towards this to be considered for this role. You’ll also make a direct impact to the mortgage team with your excellent relationship management skills, and you’ll have the ability to deliver consistently high levels of customer service.

You’ll also need:

  • Experience in banking and financial services with a broad understanding of financial markets, products and services
  • Strong influencing and negotiation skills
  • The ability to apply risk management policies and procedures
  • A track record of meeting quality assurance, service and risk targets in a regulated environment

What’s it like to work at NatWest Group?

Find out more about what it’s like to work here, including Rewards and Benefits, and Learning and Development.

Working here