Customer Service & Operations, Customer

Personal Banker

Pin

St Peter Port-Guernsey, Guernsey

Document

Permanent

Briefcase

Full Time

#R-00240601

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in Guernsey and as such all normal working days must be carried out in Guernsey.

Job description

Join us as a Personal Banker

  • You’ll be integral to guiding and supporting our valued customers, helping them to achieve their financial goals
  • We’ll look to you to proactively find ways to enhance their individual banking experience
  • Your career progression is important to us, so we’ll be helping you to achieve a Professional Banker accreditation while working in this role

What you'll do

Customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

  • Having great conversations, understanding the needs of our customers and helping them with their banking needs
  • Completing general banking requests such as payments, balance enquires and transfers when needed
  • Helping customers to understand the different ways they can bank with us and the range of services we can offer and booking financial health checks
  • Identifying opportunities to help customers fulfil their financial service needs, providing a seamless customer experience

The skills you'll need

To be successful in this role, you’ll need to have experience of working in a customer facing environment. Strong communication skills are a must, as you’ll need to explain our products and procedures to our customers in an easy-to-understand way.

You’ll also need:

  • A passion for customer service and delivering excellent customer experiences
  • Good attention to detail
  • Resilience
  • Interpersonal skills
  • The ability to work collaboratively and autonomously

What’s it like to work at NatWest Group?

Find out more about what it’s like to work here, including Rewards and Benefits, and Learning and Development.

Working here