Customer Service & Operations, Customer

Mobile Branch Customer Service Manager

Closing date for applications: 03/01/2025

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Douglas-IOM, Isle of Man

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Permanent

Briefcase

Full Time

#R-00244200

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the Isle of Man and as such all normal working days must be carried out in the Isle of Man.

Job description

Join us as a Mobile Branch Customer Service Manager

  • If you have a passion for delivering excellent customer service along with good banking knowledge, we’d like to hear from you
  • We’ll look to you to deliver an exceptional experience to our customers who use our mobile branch banking services
  • Crucial to this role will be your ability to drive the mobile branch to the scheduled stops and to and from the home base
  • It's essential that you already hold a Driver Certificate of Professional Competence and C1 licence
  • This job is based on the Isle of Man and you’ll need to clearly state on your CV that you have the right to live and work here

What you'll do

Our mobile branch banking service provides local communities with vital access to branch banking needs. You’ll be acting as the first point of contact to customers in these locations, processing transactions, answering queries and identifying opportunities to help and refer them to specialists across the bank. We’ll also be looking to you to follow safe and secure mobile branch operating processes, making sound health and safety decisions for colleagues and customers using the service.

You’ll also be:

  • Processing all customer branching transactions and making sure that customer records are up to date with the any outcomes and actions
  • Developing relationships with customers to understand and meet their needs and using your knowledge to explain the benefits of our products and services
  • Building and maintaining a thorough understanding of the local community, community hubs and key stakeholders

The skills you'll need

We’re looking for someone with a flair for excellent customer service and a desire to exceed expectations. You’ll have an understanding of banking sales and service processes along with knowledge of internal and external regulatory, operational, credit and control procedures.

It's essential that you already hold a Driver Certificate of Professional Competence and C1 licence, and have the ability to drive the mobile branch confidently, from stop to stop. 

Additionally, you’ll need:

  • Strong communication and interpersonal skills to explain our products and their benefits in a meaningful way 
  • The ability to work independently and on your own initiative
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