Customer Service & Operations Analyst, Corporate Credit Documentation

Join us as a Customer Service & Operations Analyst, Corporate Credit Documentation

• We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
• As a technical specialist, you’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
• You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
• If you want to work with us in Jersey, and you don't already live here, you'll need to clearly state in your CV that you have the right to live and work in your chosen location to be considered for this role

What you'll do

As a Customer Service & Operations Analyst within Corporate Credit Documentation (CCD), you’ll be responsible for preparing facility and security documentation and credit stewardship for non-personal lending across all jurisdictions for Corporate and Commercial, Business Banking and Institutional Banking, for which full training and support will be provided.

We’re looking for someone with strong interpersonal and problem solving skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

Your day-to-day will include:

• Responding to queries from customers promptly and tactfully within our SLAs
• Preparing facility and security documentation
• Managing systems and risks before funds are sent to our customers
• Prioritising workflow as part of a team, and reviewing processes which could be automated or enhanced to improve the customer and business experience
• Authorising and investigating all transactions to our KPIs
• Collecting and analysing the required information from the customers and businesses

The skills you'll need

In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational and attention to detail skills to deliver to deadlines.

You’ll be able to make informed decisions by reading and digesting information, as well as achieving positive outcomes for our customers by root cause problem solving.

You’ll also demonstrate:

• An awareness of changes in trends, policies and regulations
• An understanding of our industry and its customers
• Experience of managing stakeholder relationships