CTS Analyst

Join us as a CTS Analyst

• As a Service Analyst, you’ll be at the heart of helping to transform the bank, connecting with our customers, delivering continuously and learning and living our principles
• You’ll provide excellent service to our customers through the delivery of one or more service management disciplines, such as incident, problem, change, configuration, capacity, availability or configuration management
• The pace of change and associated training and development opportunities will create an engaging and supportive environment for you and help develop a broad range of transferable skills

What you'll do

Join the Colleague Technology Services (CTS) team and collaborate with other analysts to manage and maintain Boxed’s internal infrastructure and SaaS applications. In this key role, you’ll be working within a team to operate a highly performant internal technology environment and associated productivity solutions within Boxed

Day-to-day, you’ll be:

• Executing tasks/projects for improving the security and ways of working aspect of our technology environment
• Provide technical support on our device estate to ensure Boxed end users can work safely and securely in line with our remote first work environment policy
• Collaborate with our Service Management, Security, Privacy, Engineering and People/HR teams
• Look at opportunities to automate and improve processes so we scale the impact of our work
• Ensure systems are compliant with internal security standards
• Maintain accurate asset management records and up-to-date documentation of support and operations processes

The skills you'll need

We're looking for someone with a strong customer focus in their work, as well as a background in technical support. You’ll need excellent interpersonal and communication skills, along with a keen eye for detail in your work.

On top of this, you’ll bring:

• Administration knowledge of some of the following: Jamf Pro, MacOS administration, Google Workspace, Slack, Atlassian (Jira, Confluence & Jira Service Management) and SSO management
• Foundation knowledge of Information Security
• Able to identify and automate repeatable processes using workflow automation tooling. You know how to strike the right balance between automation and manual process on a cost-benefit basis
• Ability to provide technical support with a positive, helpful attitude