Production Analyst

#R-00118999
Location
Chennai, India
Contract
Permanent - Full Time
Brand
NatWest Group
Job category
Technology Service & Relationship Management - Technology
Posted
23/02/2021
Closing date for applications: 02/03/2021

Join us as a Production Analyst

  • This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
  • We’ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain
  • Hone your existing analytical skills and advance your career in this exciting, fast paced role

What you'll do

As a Production Analyst, you’ll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We’ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards.

It’s a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You’ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring.

Your role will also involve:

  • Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur
  • Regularly attending the feature teams’ refinement and planning sessions
  • Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback
  • Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery

The skills you'll need

We’re looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, you’ll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration.

We’re also looking for:

  • Knowledge and experience of industry standard toolsets and processes
  • Knowledge and experience of using operational principles
  • A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues
  • Good collaboration and stakeholder management skills
  • An ITIL certification in service operations with expertise in mainframes technologies such as COBOL, CICS, DB2, JCL and MQ
  • At least five years of experience in UNIX, Oracle PLSQL, Java XML and DevOps
  • The ability to provide L2 and L3 support which may involve out of office hours support and on call support, resolve production issues and identify root cause for permanent fixes
  • Expertise in creating technical design documents and giving walkthroughs to the stakeholders