Production Support Analyst

Join us as a Production Management Analyst

• We’ll look to you to play a key role in supporting the provision of day-to-day technology based services
• You’ll be delivering production management for relevant platforms, activities and processes relating to your area of specialist knowledge, within predefined end-to-end processes
• This is an opportunity to gain valuable exposure as well as the chance to develop your skills in a collaborative and cohesive working environment

What you'll do

As a Production Management Analyst, you’ll be communicating and collaborating with internal and external stakeholders involved in the production management within your area of technical knowledge. You’ll be acting as a point of customer contact and first or second level support using request fulfilment processes.

Additionally, you’ll be providing solutions for applications management to ensure availability for business use as per agreed service level expectations.

You’ll also be:

• Identifying areas where service and robustness could be improved, through the detailed analysis and diagnosis of re-occurring platform and service incidents
• Participating in the on-going evaluation and analysis of current capacity to provide required performance
• Helping to develop colleagues by sharing experiences, expertise and specialist knowledge
• Supporting the delivery of application management and application support
• Supporting the application of controls and constantly reviewing, primarily against SOX controls to ensure full compliance to all policies and regulatory obligations

The skills you'll need

We’re looking for someone with technical knowledge and experience, including platform, technology, products and domains. You’ll additionally need knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.

We are looking for 3-12 years of experience in

• Production support  as L2/L3 capability with exposure to Automation tools and techniques
• Experience on Murex, Oracle, JAVA, SQL, PL/SQL, Autosys and Unix
• Exposure to a Cloud platform 
• A good understanding of ITIL process
• Excellent written and verbal communications 
• A good understanding of version control software such as GIT
• The ability to work in an agile environment 
• Knowledge and experience of operational principles
• Excellent stakeholder management and communication skills
• The ability to prioritise and multitask

You’ll also demonstrate:

• Knowledge and experience of operational principles
• Excellent stakeholder management and communication skills
• The ability to prioritise and multitask
• A keen eye for detail