Client Onboarding Consultant

St Helier-Jersey, Jersey
Permanent - Full Time
RBS International
Job category
Customer Service & Operations - Customer
Closing date for applications: 09/12/2021

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in Jersey and as such all normal working days must be carried out in Jersey.

Join us as a Client Onboarding Consultant

  • This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
  • You’ll be actively participating in initiatives to improve customer service, processes and procedures
  • You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
  • If you don’t currently live in Jersey, to be considered for this role you’ll need to specifically state in your CV that you have the right to live and work here

What you'll do 

As a Client Onboarding Consultant, you'll work closely with our Relationship Management team and their clients; ensuring that paperwork and Client Due Diligence meets all operational and regulatory requirements with consultancy support on CDD requirements to drive up quality levels.

You'll build long term, successful relationships with our internal and external customers by understanding their needs and applying solutions tailored to meet the individual needs of Institutional Banking customers. 

You'll also: 

  • Ensure that account opening for new business take-ons are processed in timely and efficient manner 
  • Create and maintain accurate customer records on the bank’s core systems system
  • Remain up to date with relevant Bank policy and procedures 
  • Identify opportunities for better team collaboration to meet Institutional banking goals

The skills you'll need

To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

You’ll also need:

  • Experience of analysing and using performance data
  • The ability to convey information in a simple and understandable way
  • An understanding of contact centre operations and performance metrics
  • Microsoft Office skills, including Excel