AI Chat Bot Developer

Manchester, United Kingdom
Permanent - Full Time
NatWest Group
Job category
Innovation and Digital Design & Delivery - Customer
Closing date for applications: 25/01/2022

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as an AI Chat Bot Developer

  • You’ll be designing, running and delivering the digital bank of the future with responsibilities residing in the creation and delivery of all digital experiences, propositions and channels
  • Through digital innovation, problem solving and an ethos of continuous improvement, you'll design, build, test and continuously optimise new and current customer journeys within Cora, our AI chat bot
  • This is an opportunity for you to develop your knowledge and skills in an environment that offers a real investment in your development

What you'll do

As an AI Chat Bot Developer, you’ll be integral to delivering a prioritised backlog of improvements to customer experiences. You’ll bring these propositions to life while identifying opportunities to provide insights to impact the digital experience.

Day-to-day you’ll be:

  • Responsible for the development life cycle of journeys within Cora from analysis, design, building, testing, and monitoring the impact of the changes made
  • Completing analysis and optimisation of Cora’s NLU, including intent and ground truth optimisation
  • Monitoring competitor activity across our digital channels and propositions and identifying responses to changes in the market
  • Delivering digital experiences that can better meet customer needs at key moments and resolve pain points, taking into account research on NPS, complaints analysis and risk requirements
  • Making sure that relevant compliance, conduct, control and risk policies are followed by the team

The skills you'll need

It’s important that you hold the ability to define and implement strategic direction for the future customer. In addition to this, you’ll be able to provide expertise in digital channels, including mobile and online as well as digital propositions.

You’ll also have:

  • Experience in conversation design, user experience design and excellent copy writing skills 
  • Experience using large data sets in order to find opportunities and analyse the impact of changes that have been made
  • Experience  improving the accuracy of a chat bot by optimising ground truths, intents and entities
  • The ability to drive and deliver innovative ideas through Agile ways of working, harnessing digital and technological advances that truly benefit our customers

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.