Telephony Sales Manager

Birmingham, United Kingdom
Permanent - Full Time
Job category
Direct Sales - Customer
Closing date for applications: 27/01/2022

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Telephony Sales Manager

  • We’re looking for a customer focused leader, to provide digital and telephony-based support to our SME customers
  • You’ll be providing products and services to help your customers with their business needs as well as generating new business
  • If you have a passion for customer service, this could be the rewarding role you’ve been looking for

What you'll do

As a Telephony Sales Manager, you’ll work with business customers digitally, or over the telephone, to deliver key income and service results, ensuring consistent adherence to regulatory, operational, and key control processes. You’ll help SME customers to reach their business ambitions by identifying the appropriate product and service options, including giving access to self-service digital channels.

Day-to-day, you’ll be:

  • Delivering against productivity, income and lead targets
  • Owning the customer onboarding journey ensuring it is delivered right first time
  • Utilising marketing materials to proactively contact customers to offer additional benefits
  • Owning and responding to customer queries and complaints efficiently and effectively
  • Collaborating with stakeholders across the bank to deliver the right bespoke solutions for customers’ needs

The skills you'll need

In order to excel in this role, you’ll need experience of delivering outstanding customer service, whether digitally or over the telephone, by anticipating customer needs and exceeding their expectations. You’ll also need experience of credit stewardship as well as a proven ability to manage risk to ensure the bank’s regulatory, operational and control processes are followed consistently.

You’ll also demonstrate:

  • A good understanding of the SME business market
  • Experience of working in a digital or telephony environment
  • An in-depth knowledge of banking processes and products
  • An understanding of the specific triggers that identify customers’ needs
  • Competent computer skill with experience of MS Excel and MS Word

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.