Relationship Manager, Lombard Direct & Digital

Rotherham, United Kingdom
Permanent - Full Time
Job category
Direct Sales - Customer

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Relationship Manager in Lombard Direct & Digital

  • If you share our passion for helping people achieve their goals, we think you’ll enjoy a real sense of purpose in this Lombard role 
  • From start-ups to FTSE100 customers, you’ll be supporting businesses across the UK to manage their day-to-day business activity and plan for the future
  • Lombard is a truly specialist brand, and you’ll develop specialist knowledge that will make you an invaluable partner to our asset finance customers and the people who’ll be working alongside you
  • You’ll enjoy the best of both worlds when it comes to remote working too, coming into our Rotherham hub to catch up and collaborate three days a week, and working with us digitally from the comfort of your own home two days a week
  • Our salary starts at £25,925, in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from RBSelect, our fully flexible reward programme

What you'll do

All businesses need partners. People who know their business inside out and can be relied upon to support them through the good times, and the challenging times too. And when you join us as a Relationship Manager, you’ll be the person our customers turn to for support with their business goals and needs.

From entrepreneurs and small businesses all the way through to large corporate organisations and multi-nationals, you’ll be supporting our Lombard customers manage their day-to-day business activity and plan for the future. Whether it’s over the phone or through one of our digital channels, you’ll be there to listen to their concerns, champion their ambitions and guide them to the products and services that best suit their needs.

You’ll also be:

  • Building rapport and trust with your customers to nurture long-lasting relationships with them
  • Developing a deep understanding of their needs to help them make smart decisions and offer them the right products and services

  • Proactively finding ways to deliver an exceptional customer experience in every interaction you have

  • Supporting customers who might be experiencing financial difficulty to regain their financial wellbeing

  • Helping us deliver sustainable growth through customer referrals and repeat business

  • Collaborating with your team to evaluate our products and services and make sure they’re meeting the evolving needs of our customers

The skills you'll need

While a background in customer service is important, it’s your soft skills and your unwavering customer focus that will really underpin your success in this role.

You’ll share our passion for championing potential, and you’ll demonstrate this through a genuine desire to get to know your customers and help them – and the people around you – to achieve their goals. You’ll be a real team player too, with an affinity for putting your customers and colleagues at ease by being approachable, inviting and inclusive of other people and their ideas.

You’ll also demonstrate:

  • Great listening and communication skills

  • A creative and collaborative approach to problem solving

  • Good interpersonal and relationship building skills

  • The ability to work on your own initiative, set your own priorities and meet deadlines

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.