Business Resilience and Incident Management Lead

Stamford, United States
Permanent - Full Time
NatWest Markets
Job category
Business Management & Leadership Support - Business Strategy & Delivery
Closing date for applications: 21/07/2022

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United States and as such all normal working days must be carried out in the United States.

Purpose of Role:

Provide leadership in coordinating, assessing, developing & communicating recovery environment requirements and contingency plans associated with the company’s Business Units to protect the firm in the event that facilities or technology resources are unavailable due to an unforeseen disruption
Manage the implementation and day-to-day processes related to promoting and maintaining Business Resilience for NWM US
Manage the lifecycle of all incidents required to restore IT services for users or customers as quickly as possible when an interruption takes place
Support day to day prioritization of operational performance and oversight of key processes 
Responsible for oversight of incident and change processes monitoring the adherence to the defined incident and change processes
Ensure effective and rapid response to major incidents, minimizing duration of service interruptions
Facilitate timely identification, escalation, resolution, and follow-up for all outstanding issues
Assume management responsibility for Business Contingency planning efforts with a major focus on assuring the adequacy of business unit contingency plans for critical business areas, functions and applications
Provide emergency leadership in the face of uncertainty, change and aggressive deadlines defined by the scope of the incident, regulatory environment or business drivers
Work with business units to manage plans for maximum efficiencies and effectiveness, mitigating the effect of a technology system or application failure or problem. Perform periodic reviews and tests of established Business Continuity Plans and procedures, reporting findings to management and making recommendations for improvements as needed
Collaborate Globally across  Business, technologically and external resources to ensure consistent content, understanding and execution of all Business Continuity and incident related plans
Strategically assess the Business Continuity implications of proposed technological or organizational changes, and coordinate any revisions to existing Business Continuity Plans and Procedures necessitated by such changes
Provide oversight of Third Party vendors (including affiliates) in regards to Business Resiliency and Incident Management
Manage Business Continuity Planning documentation and oversee training to all employees having a need to understand the Business Continuity Planning process
Monitor and understand external factors/ guidance (Industry/ Regulatory/ Fed/ State) that may impact NWM Business Continuity planning and action accordingly
Work with facilities management to ensure the appropriate fire and first aid safety requirements/ resources are in place at all times
Develop, coordinate and promote incident management activities across NWM and take responsibility for effective functioning of Incident Management processes across all support areas
Provide direct communications between Incident Management, Technology and the Business. Participate in appropriate business unit and development planning meetings and activities
Drive a culture of attention to risk excellence, quality and continuous self-assessment to ensure compliance with internal policies and regulatory standards
Support stakeholders responsible for supporting the actions and decision making required to successfully manage an incident
Work effectively and collaboratively with Operational Risk and Business management and participate in continuous improvement efforts through a risk lens
Manage risks and mitigation/ contingency plans ensuring right level of visibility
Identify issues and address with solutions with appropriate urgency and within the correct escalation path
Continuously assess implementation risks, priorities, resource requirements, critical dependencies and assumptions
Identify and implement cost-saving and continuous improvement initiatives across Incident Management and Resilience
Skills, Knowledge and Experience needed for role:
Considerable knowledge of incident management principles, procedures and techniques
Strong knowledge of issue resolution and escalation practices, NWM products and services and IT infrastructure
Ability to apply analysis and creative thinking when solving problems and conflict.
Ability to provide acute attention to detail.
Ability to communicate effectively to all levels within the organization.
Decision making ability within specified parameters as well as independent and collaborative decision making skills.
Skilled at identifying and implementing process improvements
Ability to effectively establish and maintain relationships across the organization.
Strong capabilities in public speaking.
Strong written communication skills - must be confident in presenting diverse subject matter and creating clear and concise materials for stakeholders
Solid business acumen and an awareness of business implications of decisions.
Demonstrated skill in timely, proactive, responsive follow-through on deliverables.
Ability to organize tasks and priorities effectively and under minimal supervision.
Proven ability to function in an environment requiring flexibility, good judgment and sound decision-making often based on limited information and/or under extreme conditions
Works effectively across geographies – must be comfortable with voice/video conference presentation and leading dialog with technology SME’s as well as audit/regulator engagement
Strong personal drive to challenge existing process and seek efficiencies
Understanding of third party risk management principles and outsourcing/ offshoring best practice in regards to resilience
It is the policy of NatWest Markets Securities Inc. and its parent, affiliates and/or subsidiaries to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, sex, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws. Equal Opportunity Employer -Disabled/Veteran – review "EEO Is The Law", “EEO is the law- Supplement” & “Pay Transparency Provision” posters here.