Quality Analyst

#R-00171830
Location
Gurugram, India
Contract
Permanent - Full Time
Brand
NatWest Group
Job category
Technology Quality - Technology
Posted
01/07/2022
Closing date for applications: 08/07/2022

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Quality Analyst

  • If you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testing
  • You’ll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of working
  • Joining us in this fast paced role, you'll have excellent opportunities for progression and developing your analyst capabilities

What you'll do

As a Quality Analyst, you’ll be assisting the feature team to define testable work that is technically robust, high performing, stable and secure and ensures excellent customer experiences and outcomes. Promoting continuous improvement, you’ll identify opportunities to maximise the customer experience and reduce the test cycle time by improving techniques, tooling, eliminating waste and creating a collaborative, proactive approach to quality in the feature team.

You'll troubleshoot end-user queries on the relevant testing tools with respect to their projects, and ensure availability of applications by adhering to SLAs, managing service delivery and developing processes. You'll also pro-actively manage escalations, ensuring timely turnaround of user queries through effective communication and reporting.

As well as this, you’ll be:

  • Supporting the Quality Manager and the team in executing against the test strategy and quality by determining and advising which tests should be automated at which layer
  • Ensuring applications are fully compliant by adhering to processes and security compliance
  • Developing automation tools, reducing manual efforts
  • Making sure that test plans are adequately covered by test scenarios
  • Creating different test and automation suites, such as smoke tests, full regression and progression tests, and end-to-end system regression tests
  • Analysing the results of automated tests
  • Providing data to the business and the team that focuses on quality and quality improvement

The skills you'll need

We’re looking for someone with an extensive understanding of all stages of the product or service life cycle. This will include in-depth and hands on experience in areas such as product testing, static testing, systems testing, systems integration testing, user acceptance testing, compliance testing and operational readiness testing.

Along with this, you'll have at least seven years' experience in manual, automated and performance testing and experience of applying a wide range of testing automation tooling. You'll need good knowledge of software testing frameworks and unit testing as well as a good understanding of testing infrastructure.

We’ll also expect:

  • A good understanding of SQL database schemas, tables and queries 
  • Knowledge of change and incident management processes as well as service desk tools such as Jira Service Desk and ServiceNow
  • Experience of testing ideas, products, designs, planning and execution
  • Experience in functional and non-functional testing such as system, system integration, user, load, volume, stress, security, accessibility, compatibility, penetration and back-out
  • A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues
  • Strong Excel skills and good analytical skills
  • Good collaboration and stakeholder management skills