Senior UX Researcher

London, United Kingdom
Permanent - Full Time
NatWest Group
Job category
Innovation and Digital Design & Delivery - Customer
Closing date for applications: 26/08/2022

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Senior UX Researcher

  • Join an open and collaborative environment, where you’ll be helping to develop a programme of research for product-related human-centred design (HCD) challenges
  • You'll work closely with other members of the product team to deliver consistent, efficient, and enjoyable experiences
  • This is a great opportunity to develop your knowledge and skills while making a real difference for our customers

What you'll do

As a Senior UX Researcher, you’ll be a thought leader and key partner to colleagues across Commercial Banking and supporting sound decision making based on robust insight. You’ll lead teams to define and conduct investigations into customer experiences for our current and prospective products.

Working closely with product owners, UX designers, visual designers, and other stakeholders, you’ll be using a variety of techniques and tools to elicit the insight necessary to make informed and HCD decisions.

Additionally, you’ll be:

  • Contributing to the development of high-level storyboards and journey mapping to communicate goals, motives, and the means by which groups of customers use, or will use, a given product
  • Providing HCD recommendations based on research insight or recognised principles in psychology or ergonomics, supporting the design of solutions
  • Using multiple research techniques and providing the design team with multiple sources to understand and empathise with customer or user needs
  • Participating in content and application audits, including gauging the usability of new and existing products and making constructive suggestions for change
  • Acting as a champion of HCD by recommending the best possible UX research practice, principles and processes

The skills you'll need

It's crucial that you have experience of building a research process and ideally in building a team too. Hands on experience of supporting HCD processes is a must, as is using both qualitative and quantitative research techniques to address design challenges for new and existing products or services.

In addition, you'll be creative in your problem solving and will work well as part of an Agile team environment. Stakeholder experience is also critical for this role, as you'll need to influence stakeholders following customer feedback and your recommendations.

We’ll also be looking for:

  • Strong knowledge of research techniques, including UX evaluative testing, focus groups, diary studies, ethnographic observation, survey design and co-creation workshops
  • A proven ability to deliver relevant and effective insight under varying project constraints
  • Extensive experience supporting HCD processes for both desktop and mobile, by leading research design and creating research material
  • Excellent communication and collaboration skills across all levels with an ability to champion design thinking

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.