Production Management Analyst

#R-00175940
Location
Warszawa, Poland
Contract
Permanent - Full Time
Brand
NatWest Group
Job category
Technology Service & Relationship Management - Technology
Posted
04/08/2022
Closing date for applications: 02/09/2022

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in Poland and as such all normal working days must be carried out in Poland.

Join us as a Production Management Analyst

  • We’ll look to you to play a key role in supporting the provision of day-to-day technology based services
  • You’ll be delivering production management for relevant platforms, activities and processes relating to your area of specialist knowledge, within predefined end-to-end processes
  • This is an opportunity to gain valuable exposure as well as the chance to develop your skills in a collaborative and cohesive working environment

What you'll do

As a Production Management Analyst, you’ll be building relationships with internal and external stakeholders involved in the production management within your area of technical knowledge. You’ll be acting as a point of customer contact and first or second level support using request fulfilment processes.

Additionally, you’ll be providing solutions for applications management to ensure availability for business use as per agreed service level expectations.

You’ll also be:

  • Identifying areas where service and robustness could be improved, through the detailed analysis and diagnosis of re-occurring platform and service incidents
  • Participating in the on-going evaluation and analysis of current capacity to provide required performance
  • Helping to develop colleagues by sharing experiences, expertise and specialist knowledge
  • Supporting the delivery of application management and application support
  • Supporting the application of controls and constantly reviewing, primarily against SOX controls to ensure full compliance to all policies and regulatory obligations

The skills you'll need

We’re looking for someone with technical knowledge and experience, including platform, technology, products and domains. You’ll additionally need knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.

You’ll also demonstrate:

  • Production support as L2/L3 capability with exposure to Automation tools and techniques
  • Hands on Experience in Oracle, JAVA, SQL, PL/SQL, Autosys and Unix
  • A good understanding of ITIL process
  • Excellent written and verbal communications 
  • The ability to work in an agile environment 
  • The ability to prioritise and multitask