Building Services Technician

Edinburgh, United Kingdom
Permanent - Full Time
NatWest Group
Job category
Property Services - Business Strategy & Delivery

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Building Service Technician

  • Take on a new career challenge and join us in this varied role, where you'll be responsible for maintaining a safe and efficient workplace
  • We’ll look to you to act as a trusted partner within our 24/7/365 Edinburgh Data Centre properties as a shift technician of mechanical and electrical expertise
  • You’ll be working collaboratively with teams across the bank to deliver improvements in process and customer experiences

What you'll do

As a Building Services Technician, you’ll be acting as the building owner accountable for all day-to-day and change activity within the property. You’ll be delivering all facilities services in accordance with approved procedures and standards, as well as making sure that service level targets are achieved in relation to running costs, energy conservation and cost reduction opportunities.

In addition, you’ll be:

  • Acting as key operational support for any projects within the property, ensuring a safe and efficient workplace with planned and reactive maintenance, through the helpdesk and supply partners
  • Understanding what the customer and business thinks and feels by actively reviewing key performance indications, identifying trends and taking timely action to address areas of improvement
  • Maintaining adherence to operating standards, quality processes and managing supplier partner relationships, in order to optimise performance and value for money
  • Developing and maintaining effective relationships with internal, external and supplier stakeholders, enabling positive customer and business outcomes across organisational boundaries
  • Acting as an internal consultant and subject matter expert to our stakeholder network, ensuring compliance with all internal and external regulatory standards, process and controls

The skills you'll need

To succeed in this role, you'll need qualifications gained in a mechanical or electrical discipline to HNC level.

We'll also look to you to bring:

  • The ability to manage stakeholders effectively
  • Knowledge of risk and compliance management practices
  • Experience of delivering successful customer experience and service performance improvement initiatives

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.