Customer Facing

Whether you like to have face-to-face conversations, are comfortable with a keyboard, or thrive on the phone, our customers need you.

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Be the direct connection to our customers

Based in a branch, in one of our telephony centres, or communicating through our online channels, you’ll be helping our customers have better control over their finances. You’ll be the one to support customers at different points on their journey with us.

You'll have the chance to make a difference in every interaction. Bring your listening, problem solving and communication skills, all wrapped up in your empathetic nature and help everyday people thrive in our customer facing roles.

If you're brilliant with people and motivated to make a difference, there's a place for you with us.

Supporting our customers, every day

Being the first point of contact for our customers is an important role. You’re there to listen, to solve problems, to make things as easy as possible for them.

Hear what it’s like in our customer facing roles, from our colleagues who are there each day.

The road to financial health

However they bank with us, we’re there to help our customers in any way we can. That means using our know-how and experience to keep their finances on track. And it can really make a difference.

Hear from Laura how our Financial Health Checks change lives for the better.

Broaden your horizons



You’ll study for a recognised, external qualification. And your job will help you develop skills that matter, like communication, listening, and empathy.



You have the power to solve problems and create positive experiences. And you’ll feel the impact your help has on our customers.

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New challenges, interactions, and opportunities to learn. Interact with people from different backgrounds, cultures, and perspectives.

Helping everyone make the most out of digital banking

We’re becoming the digital bank of the future.

Learn what we’re doing

All open jobs


Competitive pay, great benefits with flexibility baked in.

Discover our rewards

Remote and flexible working

Ways of working that make it easy to do your job, and respond to your lifestyle.

Learn about remote and flexible working


Proper support, when and where you need it.

More about wellbeing

Learning and development

Taking learning out of the classroom, and putting it into everything we do.

Find out about learning and development