Customer Service Apprenticeships

Salary £22,455 – £29,574

Starts October 2023

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Kickstart your career

Customer Service is one of the most important roles we have. You’ll be the face of NatWest, helping our customers solve real, everyday problems with empathy and compassion.

Whether it’s getting a new mortgage or helping them take back control of their finances you’ll be there to help them every step of the way.

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Hear from our apprentices

Taking that next step towards a career can be a bit daunting. That’s why we do everything we can to support you on your journey. From giving you the time you need to get adjusted in your new job, to giving you direct one to one support whenever you’re having difficulty.

We encourage you to put your best foot forward every step of the way. But never mind what we have to say. Find out what our Customer Service Apprentices think of us.

Who we’re looking for

Unless you’re looking to do a Degree Apprenticeship you don’t need any formal qualifications to apply for one of our apprenticeships, so who are we looking for? Are you a people person? Do you enjoy helping others with their problems, big or small? Do you like to find solutions when everyone else can only see the problem? If the answer to any of these is “yes” then Customer Service is the place for you!

Helping our customers have better control over their finances is fundamental to everything we do. If you want to help everyday people thrive this apprenticeship really is the perfect choice for you.

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I chose a NatWest apprenticeship because as a non-native English speaker diversity and inclusion is important to me.


Financial Services Customer Service Advisor

Apprenticeships in Customer Services

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Applying and eligibility

We’ve answered some of our most commonly asked questions by people like yourself. Can I apply? How do video interviews work? Will there be any tests? We’ve got you covered.

Read our support and advice