Early Talent
Applications for our 2025 programmes will open spring 2025.
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Register your interestCustomer Service is one of the most important roles we have. You’ll be the face of NatWest, helping our customers solve real, everyday problems with empathy and compassion.
Whether it’s getting a new mortgage or helping them take back control of their finances, you’ll be there to help them every step of the way.
Taking that next step towards a career can be a bit daunting. That’s why we do everything we can to support you on your journey. From giving you the time you need to get adjusted in your new job, to giving you direct one to one support whenever you’re having difficulty.
We encourage you to put your best foot forward every step of the way. But never mind what we have to say. Find out what our Customer Service apprentices think of us.
Text: Who are you?
Saima Mahmood, Providing Finanical Services Apprentice: Hi, my name is Saima, and I work as a customer service and experience advisor at NatWest.
Text: What made you choose this apprenticeship?
Saima: I chose it because I thought it’d be a good opportunity to learn while also getting paid for the role I’ll be in.
Text: Describe your apprentice journey in three words?
Saima: I feel like it was supportive, interesting and rewarding.
Text: Where are you now on your apprenticeship journey?
Saima: I’ve now completed my apprenticeship.
Text: Do you feel you can make an impact through your apprenticeship?
Saima: Yeah, even through this video, I can reach many different audiences.
Text: Is being paid to work and learn during your apprenticeship important to you?
Saima: Yeah 100% it’s really important to have that incentive there.
Text: What do you think about having a job waiting for you once you complete your apprenticeship?
Saima: I feel a sense of security that I’ll be given a job after this.
Text: Teamwork is everything at NatWest Group. How would you describe your team?
Saima: So I feel like my team are quite fun and easy going, have a joke and it’s just a really good environment to be in.
Unless you’re looking to do a Degree Level Apprenticeship you don’t need any formal qualifications to apply for one of our apprenticeships, so who are we looking for? Are you a people person? Do you enjoy helping others with their problems, big or small? Do you like to find solutions when everyone else can only see the problem? If the answer to any of these is “yes”, then Customer Service is the place for you!
Helping our customers have better control over their finances is fundamental to everything we do. If you want to help everyday people thrive this apprenticeship really is the perfect choice for you.
I chose a NatWest apprenticeship because as a non-native English speaker, diversity and inclusion is important to me.”
