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Become a problem solver, help customers find the right solutions and gain a real sense of accomplishment.
Find your job
In the digital age, customer service and sales jobs are constantly evolving. Our colleagues have the chance to explore innovative platforms and tools that enhance our customer’s experience, making each day different and exciting.
But people are still at the heart of this career. You’ll build strong great communication and interpersonal skills while you adapt to customers’ needs. And those skills will open doors to endless career possibilities.
Make a difference in every interaction, and help our customers take control of their finances.
Customer Facing: Find your job
Working in Customer Service and Sales is more than just talking to customers. Hear from some of our colleagues, and find out about how they maintain a healthy work life balance or develop themselves with new opportunities to learn.
Lucy Anderson, Mortgage Team Leader: Hello my name is Lucy Anderson
Craig, Customer Service Advisor: My name is Craig
Purnima, Personal Banker: Hi my name is Purnima
Ruaidhri O’Baoill, Customer Service Associate: my name is Ruaidhri
Lucy: I am a team leader
Craig: I work for the business team
Purnima: I work as a personal banker
Ruaidhri: And I work in the Digital support and online team
Text: Say hello to our customer service and sales team
Lucy: Customers are at the forefront of everything that we do and we are always trying to make our customer journeys better, more streamlined.
Ruaidhri: you may have a preconceived idea of what working for a bank will look like I know I did and since being here it's been a complete 180. The department I work within everyone’s so relaxed they’re so friendly.
Craig: there are so many different rules and departments it can be extremely interesting liaising with different colleagues to gain a knowledge so we can help support our customers it’s also nice to have the flexibility of hybrid working so I know if I do need to work from home I have the option.
Lucy: we do have a great support system whether that’s within your team or with your team leader. Somebody’s always there to listen to you if you’re struggling with anything financially or mental health
Purnima: The bank actually offers a lot of learning a lot of capability sessions which you can actually do during your working week where you can improve your learning look at new areas of the development that you wish to do. Try out maybe it’s not for you but you know that that’s how you learn.
Ruaidhri: Technology itself is constantly evolving and we have to adapt to that and you know no two days are the same and I enjoy that. It’s also it’s exciting for the customers because obviously where we will be in the future in terms of how they can contact us for support and how they can bank with us we’ll be changing, always.
Keep the promises we make to our customers. Whether you’re working with customers directly or not, a job here will put you right in the middle of our most important relationship.
Fancy an audience of 19 million customers? Plus everyone else we need to talk to? Whether you can make our brand sign or management our relationship with the world, there’s something for you here.
Whether at a branch, telephony centre, or through online channels, every interaction is a chance to creating impactful moments every day.
Want to start looking at opportunities, but don’t want to restrict yourself yet? Take a look at all customer service and sales jobs available now.
