Oge Nwadike, UX Designer: We really really try to get to know who our customers are you know what matters the most to them what are their needs what are the pain points what might they be struggling with and how can we make their experiences better especially when they come to manage their money and their finances with us.
Text: Meet our Digital and Customer Experience team
Marta Ferfet, Digital Product Owner: As we transition into the digital world the websites are becoming a key Communication channel for majority of our customers.
Vicky Stokes, UX Designer: Whilst we’ve got some really great stuff out there, the customers are always evolving. Life’s always moving on. So my job is to go and find where our customers may be struggling or where we’ve got opportunities for growth, find out what the customer’s needs are and then deliver that to them.
Tommi Kerr, Experience Manager: We are at the heart of innovation. Whether that’s the current buzz word of AI or personalisation more generally we are always on the front foot and looking for ways to support customers.
Amy Reeves, UX Writer: What excites me about being here for NatWest future and particularly in my area, is seeing how all the projects we’re working on now how they’re going to come to life, how they’re going to affect people positively
Vicky: As well as advocating for our customers, we also advocate for our internal staff. we try and make sure they’ve got what they need to not only succeed but thrive within their role
Oge: The culture is excellent. The work-life balance is phenomenal you’re definitely supported whenever you need it however you need it and you get to work with some of the best people and learn from some of the brightest people
Amy: Coming from working at relatively small companies going into a massive corporate bank I wasn’t too sure what to expect. I honestly I thought I would find a lot of, you know, Cut Throat Banker Bros and it has been the complete opposite. Such a supportive group of people.
Marta: I would encourage to join web experience team, or in fact any digital team in the bank. Anyone who enjoys making real impact on the customer’s life, who likes working with like-minded creative and tech savvy people. And if you like being in the centre of a digital transition.
