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Digital and Customer Experience

It’s time to re-imagine what a bank can be. From rebuilding familiar banking experiences to creating brand new ones, be at the forefront of the industry.

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Our customers are at the centre of what we do

Customers jump from one digital experience to the next, and it’s our job to make that journey as seamless for them as we can. We’re driven by human-centred design, our teams are agile, and we’re always looking to learn from each other to bring out the latest in digital advancements.

Whether you’re working on delivering new experiences on our mobile app, or supporting brand new digital innovation, your work will be reaching a huge number of users, making you an influential part of the industry.

Meet our Digital and Customer Experience team

We’re passionate about delivering personalised services through innovative digital solutions, from our user-friendly website to our intuitive mobile app.

Hear from the people who make that experience possible.

Learn, adapt, and stay ahead of the curve



Explore and leverage cutting-edge digital tools, platforms, and analytics to improve customer journeys and deliver great experiences.

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Customer focus

Have the chance to deeply understand customer needs, preferences, and behaviours by shaping and optimising our customer journeys.

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Make data-driven decisions, suggest ways to improve, optimise processes that directly impact outcomes for our customers.

Innovative assistance, no waiting around

How do we have 1.4 million extra conversations every month?

Learn about our chatbot
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All open jobs


Competitive pay, great benefits with flexibility baked in.

Discover our rewards

Remote and flexible working

Ways of working that make it easy to do your job, and respond to your lifestyle.

Learn about remote and flexible working


Proper support, when and where you need it.

More about wellbeing

Learning and development

Taking learning out of the classroom, and putting it into everything we do.

Find out about learning and development