By understanding the needs of our colleagues we attract even more great people to work here. We hire the best people for the position on offer. Regardless of gender, race, culture, creed or physical abilities. And we always will.
Scroll down to learn more about our approach to inclusion.
To build an inclusive bank, we're positively addressing the needs of disabled colleagues and candidates. Our goal is to be recognised externally as a disability smart organisation through our actions, internal initiatives and external partnerships.
Here are some of the ways how we're helping those with disability build a great career with us:
Andrea from our NatWest branch in Cardiff is completely blind. With a few adjustments by our on-boarding team, and her help establishing what assistance she needed, she’s achieved her ambition of filling a customer-facing role.Hear Andrea's story
It’s important that the diversity of our team reflects the diversity of our customers. It helps us to have greater empathy with them and a deeper understanding of their needs. That’s why we’ve set ourselves the goal of identifying, developing and appointing at least 14% ethnic minority group leaders by 2025.
Here’s some of the ways we’re working to be ethnically diverse.
Kam has been with us for over 10 years, and is currently a Quality Assurance Manager. Her risk-focused role helps make sure we are listening and responding to customer concerns and complaints. Kam is an active member of the Sikh community.Hear Kam's story
We're determined to create a sustainable, inclusive culture through an increasingly intersectional approach. We've a wide-ranging approach to achieving this goal, with a number of initiatives in place for families, carers, colleagues returning to work and those joining us after life in the military.
Here's some of the ways we're creating an inclusive culture:
Hwee is one of our Business Managers, and joined us via a returnship after 14 years away from the world of work. Prior to her career break she was a product manager for global transactions products for an American bank. With flexible working not an option at the time, when she wanted to start a family she had to put her career on hold.Hear Hwee's story
We recognise the value of a gender balanced team. It's vital to our success to make sure everyone has the encouragement, inspiration and opportunity to take their career with us as far as they want to. That's why we're working towards a target of having women in 50% of our top level leadership roles by 2030, with interim targets over the next 10 years.
Here's some of the ways we're addressing gender balance:
Chrissy is a Team Leader in Premier Banking, and is a passionate advocate of the work of the NatWest Group Gender Network. Joining us upon leaving university, she began in Branch roles before moving to a telephony based Mortgage Adviser position. It was around this time that she realised that she wanted to take the step onto the management ladder.Hear Chrissy's story
As an inclusive employer, our goal is to deliver a better LGBT colleague and customer experience by continuously challenging the status quo. With insight, education and support we are working towards being an LGBT employer of choice.
Here’s some of the ways we’re working to be LGBT innovative:
Gerry is a Safety, Health & Environment Advisor, and is one of our first colleagues to become a father with his husband, John. We supported Gerry with significant input from his line manager, and provided shared parental leave which allows people to care for a child during the first year following birth or adoption.Hear Gerry's story