Working here
By understanding the needs of our colleagues we attract even more great people to work here. We hire the best people for the position on offer. Regardless of gender, race, culture, creed or physical abilities. And we always will.
Scroll down to learn more about our approach to inclusion.
To build an inclusive bank, we’re positively addressing the needs of disabled colleagues and candidates. Our goal is to be recognised externally as a disability smart organisation through our actions, internal initiatives and external partnerships.
Here are some of the ways how we’re helping those with disability build a great career with us:
We’re rated as a leader in this UK government scheme for helping disabled people into employment
Through accessible technology, everyone can use our websites
We consider the needs of those with a disability in every decision we make
With a Gold rating, we’re in the top 1% of UK organisations for disability performance
Andrea from our NatWest branch in Cardiff is completely blind. With a few adjustments by our on-boarding team, and her help establishing what assistance she needed, she’s achieved her ambition of filling a customer-facing role.
Hear Andrea’s story
It’s important that the diversity of our team reflects the diversity of our customers. It helps us to have greater empathy with them and a deeper understanding of their needs. That’s why we’ve set ourselves the goal of identifying, developing and appointing at least 14% ethnic minority group leaders by 2025.
Here’s some of the ways we’re working to be ethnically diverse.
We’re founding signatories of the UK government’s Race at Work Charter to tackle ethnic disparity in the workplace
We’ve been recognised by Business in the Community and Investing in Ethnicity for our efforts to improve our diversity
We’ve built external partnerships to help with mentoring, future leader and senior leader development
We’ve put in place measures to encourage diverse representation at interview
Kam has been with us for over 10 years, and is currently a Quality Assurance Manager. Her risk-focused role helps make sure we are listening and responding to customer concerns and complaints. Kam is an active member of the Sikh community.
Hear Kam’s story
We’re determined to create a sustainable, inclusive culture through an increasingly intersectional approach. We’ve a wide-ranging approach to achieving this goal, with a number of initiatives in place for families, carers, colleagues returning to work and those joining us after life in the military.
Here’s some of the ways we’re creating an inclusive culture:
More than 80% of our colleagues have had training to understand unconscious bias and to guard against it
To improve work-life balance, we’re increasingly offering flexible working arrangements wherever we can
Supporting people that have been out of the world of work for at least two years to take up a role with us
We’re Carer Positive accredited, a Top 10 employer for Working Families, and we’re signed up to the Armed Forces Covenant
Hwee is one of our Business Managers, and joined us via a returnship after 14 years away from the world of work. Prior to her career break she was a product manager for global transactions products for an American bank. With flexible working not an option at the time, when she wanted to start a family she had to put her career on hold.
Hear Hwee’s story
We recognise the value of a gender balanced team. It’s vital to our success to make sure everyone has the encouragement, inspiration and opportunity to take their career with us as far as they want to. That’s why we’re working towards a target of having women in 50% of our top level leadership roles by 2030, with interim targets over the next 10 years.
Here’s some of the ways we’re addressing gender balance:
We’re focused on attracting, developing and retaining strong talent
We’re committed to the UK government’s charter to support gender balance across financial services
At four universities in the UK and India we’re providing scholarships for women studying STEM subjects
We’ve been recognised by Bloomberg’s Gender Equality Index and The Times as a Top 50 Employer for Women
Chrissy is a Team Leader in Premier Banking, and is a passionate advocate of the work of the NatWest Group Gender Network. Joining us upon leaving university, she began in Branch roles before moving to a telephony based Mortgage Adviser position. It was around this time that she realised that she wanted to take the step onto the management ladder.
Hear Chrissy’s storyAs an inclusive employer, our goal is to deliver a better LGBT+ colleague and customer experience by continuously challenging the status quo. With insight, education and support we are working towards being an LGBT+ employer of choice.
Here’s some of the ways we’re working to be LGBT+ innovative:
We've improved existing processes and developed new ways to make our LGBT+ colleagues feel welcome and valued
We’ve introduced inclusive workplace policies for the LGBT+ community in our India business
With partners such as Stonewall and INvolve, we’re actively striving to deliver best practice in how we treat LGBT+ customers and colleagues
We’re proud to be one of Stonewall’s Top Global Employers
Gerry is a Safety, Health and Environment Advisor, and is one of our first colleagues to become a father with his husband, John. We supported Gerry with significant input from his line manager, and provided shared parental leave which allows people to care for a child during the first year following birth or adoption.
Hear Gerry’s story
We work hard to make sure that everyone who works for us has the same opportunities to grow their careers, regardless of their socio-economic background.
Here’s some of the ways we’re addressing socio-economic diversity:
Our apprenticeship programmes such as Elevate offer opportunities to people from all socio-economic backgrounds
We support our colleagues to give back through programmes like CareerSense, Skillbank and with other socio-economic partners and we give three paid days a year so that they can volunteer with an organisation of their choice
We provide Sponsorship, Mentoring and development opportunities to grow careers and develop our colleagues, no matter what their background might be
We are using our colleagues data and stories to continue to build our path to increased socio-economic diversity
Arif was the first person in his family to attend university, find out how his journey through our Graduate programme set him up for his dream career in finance.
Read Arif’s story
