Marketing & Communications

In today’s digital world, staying connected to our customers has never been more important – or challenging. And with 19 million customers across the UK, the challenge of bringing a personalised experience to every customer we serve is even greater.

But it’s a challenge we’re excited – and geared up – to overcome. From content developers and digital specialists, to researchers, analysts and strategists, our Marketing & Comms teams are as diverse as the customers we serve. We’ve transformed our ways of working to aid collaboration and connectivity, especially if you’re working from home. And it’s all underpinned by our inclusive culture, where everyone is encouraged to be themselves and bring their voice to work.

Sparking the

Our Marketing team has transformed the way it works and has exciting plans on the horizon. Watch Chief Marketing Officer, Marg Jobling, explain her vision and bring to life what it’s like to work in marketing here.

Together we bring curiosity, creativity, and a razor-sharp customer focus to connect with our customers in a way that resonates with them. And by harnessing our technology and rich customer data, we can help people, families, and communities to reach their potential by pointing them to the actions they can take today, to help turn their dreams into reality tomorrow.