We know our success depends on helping our customers succeed.
By championing potential we can make a meaningful impact in our customers’ lives, and equip them to play a positive part in the economy and environment.
We’re concentrating on bringing our purpose to life across three initial areas of focus.
We focus on five values that embody the same energy and ambition as our purpose. These are values designed by our people, for our people, and they guide and inspire us through everything we do.
By working together to achieve great things with our colleagues, communities, and customers, we can celebrate and respect everyone’s strengths and differences. We’re committed to nurturing a fair and inclusive environment where we all feel we belong.
Pam Sheemar’s participation in her local foodbank is just one example of her passion for inclusion, and desire for a more equitable world.
We experiment and explore with relentless curiosity and broad perspectives. Our colleagues are courageous and creative innovators who try new things.
A curious nature is paying off handsomely for Heather Hearn-Poole – and for our customers.
We strive to keep our colleagues, customers, and communities safe and secure. We act with integrity and approach risk intelligently to overcome challenges and deliver the best outcomes.
Dave Bawcutt’s experience of identity fraud was a valuable reminder about the importance of robust customer protection.
We care deeply about our impact on people and the planet, acting responsibly for the long-term. We show empathy, build relationships in a digital world and at our customers’ sides throughout their lives.
From small changes at home to game-changing projects at work, Alex Tait lives and breathes sustainability – and she’s on a mission to help everyone recognise the part they can play.
We’re all role models for the change we want to see. We prioritise wellbeing and learning for ourselves and others, and set ourselves standards that achieve outstanding results.
Kartik Malla has a vision for a better bank, and a better chatbot! He’s doing his bit to make this ambition a reality.
We focus on five values that embody the same energy and ambition as our purpose. These are values designed by our people, for our people, and they guide and inspire us through everything we do.
At its heart, learning – and sharing learning – is about curiosity and being open to the world around us.
As an organisation, we never stop learning. We investigate the latest technologies to open new possibilities for our customers. We use our deep wells of data to understand our customers better. And we invite the best of industry in so we can keep improving how we do what we do.
This curiosity extends to our people too, and we make sure they have the tools and the ability to learn in ways that suit them.
We’ve committed to helping 2.5m people improve their financial capability each year.
All our colleagues in frontline jobs are professionally accredited within their first 18 months.
Our CareerSense initiative helps young people aged 13-24 to understand their career choices.
We will continue to take a leading role in helping people improve their financial confidence and wellbeing. Read more about why learning is important to us.
We know that climate change is one of the greatest challenges facing our planet, and we intend to do our part to lead the transition to a green economy.
We’re a leading lender to the UK renewables sector, and we’re helping shape our customers’ behaviours.
We know that climate change is one of the greatest challenges facing our planet, and we intend to do our part to lead the transition to a green economy.
Our banking app now includes a free carbon footprint calculator, while our green mortgage rewards customers buying more energy-efficient homes.
And for thousands of our colleagues, remote-first working means time back and greater flexibility, along with the carbon benefits of cutting out the commute.
We made our operations carbon net zero during 2020, and we’re working towards climate positive by 2025.
We’re aligning our lending and portfolio to the aims of the Paris Agreement, and intend to halve the climate impact of our financing by 2030.
We save at least 25% of spaces on our Entrepreneur Accelerator programme for climate focussed businesses.
Find out why Taelor and Sherwyn are passionate about sustainability.
Read their story
We are setting out a bold new ambition to be a leading bank in the UK & RoI addressing the climate challenge. Read more about our climate commitment.
We’re already the UK’s biggest bank for enterprise. We’re now working to remove barriers which prevent people and groups from reaching their entrepreneurial potential.
Our Chief Executive led the Rose Review into Female Entrepreneurship for HM Treasury, making recommendations to address the entrepreneurial gender gap. And with our free Business Builder course and our intensive Entrepreneur Accelerator scheme, we’re helping more people than ever to start and scale-up their businesses.
Our people benefit from our commitments as well, with our three stage Entrepreneurial Development Academy fostering a growth mindset, and the skills to back it up.
We’re committed to helping create 50,000 new businesses across the UK by 2023.
We’ll also have supported more than half a million people in considering entrepreneurship as a career by 2023.
Our Dream Bigger initiative picks up the baton from the Rose Review, giving girls aged 16-18 the knowledge, skills and belief to become future entrepreneur.
Read about how Paula works with entrepreneurs..
Read her story
We are the biggest supporter of UK enterprise and offer a wide range of services to those who either want to start a new business or scale-up. Find out more about our enterprise ambition.
We’ve been present in India for decades, and we’re a proud supporter of her people, communities and environment.
Our India Foundation shows how we act on our purpose outside of our main customer markets in the UK and Ireland. The foundation provides education to allow people in rural, disenfranchised communities to participate in the global economy. It supports enterprise to preserve traditional crafts in improved working conditions. And its initiatives preserve India’s natural ecology and biodiversity.
These efforts have been recognised by the United Nations, with a Biodiversity Award and World Tourism Award.
