Working here

Remote and flexible working

People working in a meeting room, some people are in the meeting virtually, as shown on the large displays

How we work

We’re building a relationship bank for a digital age. Our customers expect to be able to interact with us in person, or by using technology.

That freedom carries on to our colleagues. We offer different types of working arrangements to allow the best in collaboration, and to give flexibility where it’s needed.

Some of these arrangements depend on the type of job you do, and some of them depend on you and the type of flexibility you need.

Where will I be working?

With the range of jobs in our business, there’s no such thing as one-size-fits all. So we’ve developed a simple framework with three categories.

Speak to your hiring manager to find out which one fits the job you’re applying to.

Remote first

You’ll spend most of your time at home, working with your team digitally. You’ll come into an office or hub when you need to collaborate closely with colleagues, which we’ll expect to be at least twice a month.

Two people talking


You’ll work from home some of the time, but you’ll also spend a significant amount of time working from an office or hub. In most cases you’ll be on site so you can connect with and serve customers, or meet clients. Branch jobs sit in this category.

People working at a desk

Office first

If you’re in an office first job, most of your time will be spent on site at one of our offices, hubs, or centres. This will be either because you need to be physically on site – for example in a cash or data centre – or because of regulations that affect your job, such as if you’re a trader.

Flexible working

Whether you’re a parent, a carer, a student, or just have a busy lifestyle, we know it’s not always easy to commit to standard working hours. So we offer a range of flexible working arrangements that will let you balance your life between home and work.

Note that in some jobs, we might not be able to offer flexible hours for business reasons. We’ll always accommodate flexible working where we can, so speak to your hiring manager or recruiter about which options work for you and for us.

Job share

You and a colleague share the duties of one full time job, with each of you working part time hours on a pro rata basis.


Part time

You’ll work fewer hours a week than someone on a full time contract, either by working on fewer days, or for fewer hours each day.


Annualised hours

You work a certain number of hours over the year, often made up of core weekly hours and flexibility in when you work the rest.



Start and end work when you want, as long as you work your weekly hours and you’re working within core times.

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Learn more about working here