Assessment FAQs

We’ll work with you to apply adjustments that are specific and tailored to your requirements, so while we can’t give exact details of which adjustments we’d ultimately apply, some examples of adjustments we could apply are:

• Additional time for timed assessments. If you requested additional timing during your original application, this will have been applied to the Reasoning Skills Assessment. For any other adjustments, or for timer adjustments on your video assessment, get in touch.
• Amending the colour contrast of the assessment. This can be self managed from within the assessment under settings in most cases.
• Conducting the interviews in an alternative format

We recommend you look at our Careers site as we’ve provided detailed information about each stage of the application journey, as well as links to example questions which will allow you to experience what it’ll be like to take each assessment.

You can email us and we’ll have a confidential discussion with you to what adjustments may support you best.

Familiarising yourself, including taking practice tests can be really helpful to prepare and feel more confident, giving yourself the best opportunity to demonstrate your potential.

You'll have the opportunity see some practice questions at the start of each assessment, this’ll help you get a feel for the type of assessment you’ll be taking.

We’d also recommend you look at our Careers site as we’ve provided detailed information about each assessment, as well as links to example questions which will allow you to experience what it’s like to take the assessment.

The assessments might not be ‘unlocked’ yet as some of our assessments are only available after you’ve successfully completed those showing ready to start. Please move through the tiles left to right. If you’ve successfully completed one assessment, the next one will become ‘unlocked’.

We only have limited places available, and this means we process the applications in the order we receive them. We recommend you give yourself the greatest chance of success and complete the assessments as soon as possible. However, we also understand that you might want to take a break in between the assessments, or complete them at a more convenient time. You’ll need to complete your online assessment within 10 days of making your original application and we’ll send you a reminder after day 7. You’ll access them through the ‘Start assessment’ link found in your Workday home account.

Please be aware the SHL system will only allow you to log back in to the assessments twice and you will be locked out after that. If this happens please contact our team for support. We’ll respond within two working days.

So that we can be fair to all candidates, I’m afraid we can only take one attempt into consideration. You’ll have the opportunity to practice before starting the assessments to help you, and we’ll offer some helpful tips and advice on your video recording too.

Check to see if you can re-launch the assessment first by going to your Workday home account and ‘start assessment’ from the Tasks. If you left midway through you should be able to continue / re-launch your assessment. If the assessment is no longer showing as available for you to select, and you hadn’t finished it, select the ‘Technical Help’ button for various technical support options (please note that NatWest use ‘Talent Central’ SHL assessments).

Unfortunately you can only apply to one programme per programme year. You’re welcome to apply the following academic year or alternatively if you want to apply to any of our non-graduate jobs, your assessment results do not affect this.

This is probably because your assessment deadline has passed / expired. You should have received a notification reminding you the deadline was approaching (10 days from application).

We’re sorry this wasn’t enough time, we’re working on getting this extended. If you’re not sure on the outcome, you can log into your Workday account where you’ll see the status of your application. It will update to ‘Unsuccessful’ if unfortunately you weren’t successful on this occasion. If you’ve completed all your assessments (including the video assessment), we’ll let you know the outcome as soon as your Video has been reviewed. You don’t need to contact us.