Assessment FAQs

If you have a disability that might affect your performance, please let us know about any help or reasonable adjustments as soon possible (before starting the assessment) by emailing the team with details of the adjustment. We’ll contact you back within 2 working days.

If you wish to change the colour contrast of the assessment screen, the option will be available on the top right of the page after you start your assessment (where this is available).

The assessments might not be ‘unlocked’ yet as some of our assessments are only available after you’ve successfully completed those showing ready to start. Please move through the tiles in order. You’ll be notified after each assessment on next steps.

If you’ve completed the previous assessment successfully and the next assessment is still not available, try closing the browser, clear the cache, and re-launch the assessment from your Workday candidate home account (completed assessments will still be recorded).

We advise you to completing them as soon as possible because we progress with candidate applications as we receive them, however we understand that you might want to complete them at a more convenient time/when you don’t have other distractions etc. You’ll be able to come back to the assessments up to a period of 10 days from making your original application. You’ll access them through the link found in your Workday account under ‘My Tasks’.

I’m afraid we can only take one attempt into consideration. You’ll have the opportunity to practice before starting the assessments to help you.

Check to see if you can re-launch the assessment first. If you left mid-way through you should be able to continue / re-launch your assessment from your Workday account. If the assessment is no longer showing as available, check to see if you have received a notification on the outcome of your assessment. You should be able to access your assessment, or see the decision, by going to your Workday candidate home account.

If you cannot see the final outcome, and have no further assessments to complete, select the ‘Technical Help’ button for various technical support options (please note that NatWest use ‘Talent Central’ SHL assessments).

Your results will be applied to this job, and any similar jobs applied for over the next three months. Therefore we’d recommend future applications after the 3 month period.

We’re sorry this wasn’t enough time. If you’re not sure on the outcome, you can log into your Workday account, where you’ll see the status of your application. It will update to ‘Unsuccessful’ if unfortunately you weren’t successful on this occasion. If you successfully passed the assessments, you’ll be contacted by the recruitment team in due course.