Assessment FAQs

If you have a disability that might affect your performance, please let us know about any help or reasonable adjustments as soon possible (before starting the assessment) by emailing the team with details of the adjustment. We’ll contact you back within 2 working days. Reasonable adjustment can be applied to our ’Working with Information’, ‘Reasoning Skills’ and the ‘More about you’ assessments. The ‘Work Scenario’s’ assessment is untimed. Please send through your request at the point of reaching each assessment (when the assessment becomes ‘unlocked’ for you).

For all non-Apprentice jobs, please email [email protected].

For Apprentice jobs, please email [email protected].

The assessments might not be ’unlocked’ yet as some of our assessments are only available after you’ve successfully completed those showing ready to start. Please move through the tiles left to right. You’ll be notified after each assessment on next steps.

We advise you complete them as soon as possible because we progress with candidate applications as we receive them, however we understand you might want to complete them at a more convenient time / when you don’t have other distractions etc. You’ll be able to come back to the assessments up to a period of 10 days after making your original application. You’ll access them through the link found in your Workday home account.

You’ll have the opportunity to have a practice at the start of each assessment, this will help you get a feel for the type of assessment you’ll be taken through and how to respond. SHL also offer a number of ’practice tests’ on their website which you can access via the menu from the ’technical help’ button.

I’m afraid we can only take one attempt into consideration. You’ll have the opportunity to practice before starting the assessments to help you, and we’ll offer some helpful tips and advice on your video recording too.

Check for any updates when you launch your assessments and if not completed, see if you can re-launch the assessment. If you left mid-way through, you should be able to continue/re-launch the assessment. If the assessment is no longer showing as available, select the ‘Technical Help’ button for various technical support options (please note that NatWest use ‘Talent Central’ SHL assessments). NatWest are unable to help on technical issues such as browser issues or audio problems – please use the technical support page.

Your results will be applied to this job, and any similar jobs applied for over the next three months. Therefore, we’d recommend future applications are made after the 3 month period.

This is probably because your assessment deadline has passed/expired. We may be able to reset this for you depending on the role. Please email our team at [email protected] or for Apprentice jobs, [email protected] to enquire if this is possible. We’ll come back to you within 2 working days.

We’re sorry this wasn’t enough time, we’re working on getting this extended. If you’re not sure on the outcome, you can log into your Workday account where you’ll see the status of your application. It will update to ’Unsuccessful’ if unfortunately you weren’t successful on this occasion.