Ros Heath, Branch Manager, Penzance: This benefit has meant so much to me over the years.
Tracy Thomson, Loans Officer: Pretty much transformed my life.
Jon Goss, Release Train Manager: And it’s something that makes me extremely proud to work for the bank.
Text: We all need a little help sometimes
Jon: We found out on 20th June last year that we were expecting. It was definitely nerve-racking. The biggest concerns we had were around how much time would we have together as a family.
Tracy: I had a real crisis of confidence. I loved the job I was doing, but I just didn’t feel I was confident.
Ros: The day arrived that I never thought would arrive – I was diagnosed with stage two breast cancer. Within a week, I had my critical illness insurance paid out, which took the pressure off wondering where, you know, the next bill was going to be paid.
Ros: It allowed us to have the deposit to move to a house away from the city.
Jon: My daughter decided to arrive three and a half weeks early. We could get a secondment in to cover my job, so we could do a full handover.
Jon: It meant I could almost drop everything and go and give them all my attention, and we didn’t have to worry about juggling work and being together as a family.
Tracy: The support that I got from NatWest through the Peppy app and the specialists was life changing. I actually understood and knew what was wrong with me. It wasn’t that I was losing my marbles. I was going through the menopause.
Ros: The bank actually supported me with being off work sick for six months. They gave me access to counselling, various other support networks. It made such a difference.
Tracy: My health has improved. I’ve become the sociable person that I was, and have the confidence to continue in the job that I love.
Jon: Those six months off were incredible. I was there for all those important early milestones, like when she started to roll or she started to sit by herself. Those are the moments that really matter. It gave me that chance to build an amazing bond with my daughter. It shows such incredible focus on wellbeing.
Tracy: I felt like I was being listened to as an individual. I have now not only got my health, but I’m also protected for the future, too.